Shipping and Returns
We use Australia post parcel post to send out our parcels. We offer flat rate shipping within Australia of $11.95 on all orders below $150 and Free shipping over $150.
| Spend | Shipping rate |
| $0 - $150 | $11.95 |
| $150 plus | Free |
We aim to ship within 2-3 days of purchase, but usually sooner. If you require express or registered shipping please contact us.
If you live locally you can also opt for free pick up. Please only select this option if you are able to pick up it up from us in Bright, Victoria within two weeks. We'll send you an email letting you know when its ready.
We also ship to New Zealand and the UK. The rates for these destinations are calculated by weight.
New Zealand
| Weight | Shipping Rate | |
| 1.51 kg - 2.0 kg | $40.00 | |
| 1.1 kg - 1.5 kg | $30.00 | |
| 0.471 kg - 1.0 kg | $22.00 | |
| 0.0 kg - 0.47 kg | $15.00 |
UK
| Weight | Shipping Rate |
| 1.51 kg - 2.0 kg | $75.00 |
| 1.1 kg - 1.5 kg | $58 |
| 0.471 kg - 1.0 kg | $40 |
| 0.0 kg - 0.47 kg | $20 |
We want you to enjoy your experience shopping online with us and hope that you love the products that you buy from us as much as we do. We are a small business, working to bring you beautiful, quality, handmade & affordable products. We try to show colours as accurately as possible in our photos but colours can vary between monitors, we are not responsible for the colour not being exactly as you expected.
Can I exchange or return my item?
We do offer refunds or exchanges if you have changed your mind or the size is wrong. This applies to all full priced items and items pruchased with our 10% 1st order discount. Items are eligible for return or exchange within 30 days of receipt.
Sale items are not eligible for refund or exchange and are considered FINAL SALE. They can be returned for a store credit which will be issued in the form of a gift card.
Exchange
Return it in ‘as new’ state, (unworn, folded and with tags attached 😊) within 30 days of receiving your order. It’s a good idea to email us so that we can check availability and hold the item you would like. You are responsible for the cost of return postage to us. We will cover the cost of posting your exchange item out to you, once per order in Australia. Overseas orders will be charged for postage of your exchange items.
Add a Note with your order containing your name, order number and what you would like to exchange for.
Returns
Return it in ‘as new’ state, (unworn, folded and with tags attached 😊) within 30 days of receiving your order.
We don’t credit postage so any refund will be for the cost of the item only. Refunds will be processed when we receive and check the returned item.
Please email us at hello@skygypsies.com.au to arrange your return or exchange.
What if my item is faulty?
We carefully check our items before we send them out. The handmade nature of the items we sell means that there may be variations in colour or texture of the fabrics. These are part of their unique appeal rather than faults. If however there is a genuine fault with your item please contact us by email or phone and we can then arrange for you to return it for a full refund or an exchange.
If you have any questions please contact us at hello@skygypsies.com.au or call 0419 785829.
Thanks, Lucy