Policies

We want you to enjoy your experience shopping online with us and hope that you love the products that you buy from us as much as we do.  We are a small business, working to bring you beautiful, quality, handmade & affordable products.   The handmade nature of the items leads to small variations, these are part of their appeal rather than faults.  We try to show colours as accurately as possible in our photos but colours can vary between monitors, we are not responsbile for the colour not being exactly as you expected.

Can I exchange or return my item?

We are happy to offer an exchange or refund if the item you have ordered turns out to be not quite right for you.  Just return it to us in ‘as new’ state within 30 days of receiving it.  If you want to exchange it it’s a good idea to email us so that we can check availability and hold the item you would like.  You are fully responsible for the cost of return postage and postage of your replacement item.  We don’t credit postage, so any refund will only be for the cost of the item (ex postage unless faulty).

What if my item is faulty?

We carefully check our items before we send them out. The handmade nature of the items we sell means that there may be variations in colour or texture of the fabrics. These are part of their unique appeal rather than faults.  If however there is a genuine fault with your item please contact us by email and we can then arrange for you to return it for a full refund of its cost plus postage or an exchange. 

How long will my parcel take to arrive?

We aim to ship within 2-3 days of purchase, but usually sooner.  We use regular Australia Post parcel post and will send you the tracking number in an email once we've sent your item.  If you require an upgrade to express post please contact us.

 If you have any questions please contact me at hello@skygypsies.com.au.

Thanks, Lucy :)